Shipping & Returns

SHIPPING POLICY

We aim to have your order packed and out the door within 48 working hours. This is the standard we set ourselves and we try to achieve this wherever possible.

We use Royal Mail and other courier services. Your order should arrive within 3–5 working days. Standard delivery is charged at £3.99. If there is a possibility of a delay we will notify you as soon as possible.

RETURN & EXCHANGE POLICY

So your order arrives and it’s not quite what you expected, no problem at all, just send it back in unused condition within 30 days for a full refund.

If you receive an item that’s faulty upon delivery then email us at onceuponafutureinfo@gmail.com with the problem and also an attached photograph of the damaged product as soon as possible so we can arrange a replacement for you.